How much is it? My sis-in-law left EK in June and is still chasing them for 9 hours of flight pay and they ignore all her emails (she was a purser). She was back in Dubai a few weeks back and paid a visit to EGHQ to see about getting it but the person she needed was conveniently 'away'. She'll probably never see it, but it makes you wonder how many others they do this to and pocket a nice sum along the way!!