Thursday evening, 1000-ish, the T5 epassport channels were functioning well, and the time taken to process 75 - 100 people in front of me can't have been more than 5 - 10 minutes. There were 8 or 9 channels open, I think. (Pity, though, about the officious youth shouting at people to tell them to do what they were doing anyway, ie spread themselves out evenly among the channels waiting for their turn, but he didn't bother anyone much.)
So that was OK.
Unfortunately, we were delayed before disembarking by about 30 minutes (I think; that's what it seemed like) for a stand to be vacated. How the hell is that allowed to happen, with all the communication and other facilities available to managers? Why does no-one, evidently, predict that the situation might occur and have an alternative prepared? It's unacceptable just to say "Sorry, folks, we screwed up, thank you for your patience while we all sit here, engines running, for as long as it takes."
Last edited by Capot; 12th Sep 2015 at 17:02.