Originally Posted by Hyperveloce
The IFE equipment set up two ground connections over SATCOM (for the SMS e-mail application and Built-In Test Equipment (BITE) application) after the SATCOM re-established the link at 18:25 UTC, 07 March 2014 (normal), but not after the SATCOM re-established the link at 00:19 UTC, 08 March (abnormal).
Probably a good reason to suspect that sometime after 18:25UTC and before 00:19UTC that the IFE/Pass Seats and Cabin/Utility switches on the power distribution overhead panel #5 were set to
OFF. First panel on left immediately above the LHS.