Originally Posted by
PAXboy
WH Smith appear to be accident prone (that's the polite word):
Yes. But in a way the retailers are just bystanders in the situation. The hospital, just like the airport, lets out the retail concessions to the highest bidder. The same applies to car park operators and similar services at both types of places. So the main organisation looks to skim sometimes millions from their retail concessionaires, and then looks the other way when there is criticism because the branding is WH Smith or whoever.