“WE LOST SOMETHING LIKE $600 MILLION IN 1994. IN 1995, WE MADE $225 MILLION—WITH THE SAME PEOPLE AND THE SAME AIRPLANES. SO, IT WASN’T ANYTHING WRONG WITH THE EMPLOYEES. IT WAS THE MANAGEMENT—AND IT ALWAYS IS.”
https://www.freeenterprise.com/management-advice-from-gordon-bethune-the-ceo-who-saved-continental-airlines/
Simples.