There's a lot of questions on here about support and phones.
With OzRunways, the first line of support is our help.ozrunways.com or
[email protected] email/ticket system. We can normally answer about 90% of problems within a couple of hours, often within minutes. If it needs a phone call to sort out, our dedicated support guy Dean can give you a call back. He is normally on the phone most of the day and spends 30-60 minutes with each person.
Simply put, remember you are paying around $100 per *year* and after expensive data and developer costs, there isn't room to employ a full on 24hr call centre. Talking to Dean for an hour has probably reduced our profit to $0 but we're happy to do it to maintain a good reputation. It's simply faster for you and us to send through a problem via email so we can fix it immediately then call if appropriate.
We also have a multitude of documentation and resources to work through at your own pace here:
- 'OzRunways the book' on the iBook store
- PDF's and tutorial videos here: http://help.ozrunways.com/kb/getting-started/ozrunways-documentation
- Live support/talks at many airshows, fly ins and club weekends.
At OzRunways we consider our support excellent and I often reply to emails 10pm on a weekend - you don't get that from your phone company!