email today about changes to carry-on & boarding
Boarding the aircraft
We are changing the way you board your flight. Customers will now be invited to board based on the cabin they are travelling in and in order of Executive Club status. All of our other customers will be asked to board by seat row number. If you are travelling with an infant or are a customer who requires extra assistance, you will continue to be invited to board before everyone else.
Changes to hand baggage
In recent months we have seen an increase in customers travelling with hand baggage that exceeds their allowance. We always try to accommodate our customers where we can but to make sure the aircraft is ready to depart on time we are making the following changes:
• You can continue to carry 2 pieces of hand baggage. One bag should be a handbag/laptop sized bag which should now be no larger than 40x30x15cm.
• The size of your additional cabin bag remains unchanged and should be no larger than 56x45x25cm and can weigh up to 23kgs.
• Customers travelling in all cabins, except First and Club World will receive a yellow tag for handbag/laptop sized bags which are within the new dimensions. We guarantee that you can take this bag on board with you. Please have the tag visible for boarding and place the bag under the seat in front of you.
• We encourage you to carry any valuables or items such as medication in your handbag/laptop sized bag to ensure you have everything you need in the cabin.
• Customers who travel with hand baggage which is outside of their allowance will be asked to check this into the hold.
• On very busy flights we may have to ask some of our customers to check bags without yellow tags into the hold if the overhead lockers are full.
These changes will be rolling out across our network in the coming weeks and we will keep you up to date as and when this happens.