In post 2445 I wrote
So short term management methods can be used to operate known congestion points in the terminals and / or service standards can be reduced. Not sure what is going on this summer, but there seem to be some whinges on here although the MEN has been quite quiet so far!
So guess what I just found in the MEN - the new Director of Security and Customer Services writes on a busy summer ahead
Opinion: Collette Roche - Manchester Evening News
Previously worked as HR Director and at one time with United Utilities...