Cool, now I know the meaning.
My remarks point out that it's easy when you're making a comfortable living from your customers and you're a monopoly provider to become arrogant and out of touch with them. It also points out that most business owners in GA will finish with no super or retirement savings. It's easy sitting in an ivory tower (pun intended) to think you know it all about your customers business.
Basically, pull your head out of your arse, spend a week with these guys and look at what they have to cope with day to day. I don't know one centre or twr\tma ATC that has done this in the last 10 years. (Apart from the pilot ones). Arrogant & out of touch.
(you may as well add condescending to that list)