Should Delta Report to Passengers?
Should Delta Report to Passengers?
There would be absolutely no requirements for Delta to do so.
Only appropriate regulatory agencies.
The fact is that many passengers (perhaps unjustly so) are worried about flying in general, when the plane they flew is "totaled" (unscheduled retirement) following, the even rises to unbelievable in the eyes of these passengers.
If the airline was "smart" and attended to customer relations it would have taken the time to write a letter to the passenger with some appeasing comments concerning their safety and that as uncomfortable as it may have been and despite the fate of the ship there was never a concern about safety.
I have been on flights where the entertainment system was all messed up and received an email after attempting to set matters straight, why not after a flight where the plane was taken out of service due to an event.
Marketing, plain and simple!