The Virgin ground staff at DPS are Balinese/Indonesian, they simply instructed this lady to do what they would do in this situation. While not in the news article because it would have ruined the news story, I would say they also told her to speak to her doctor and go to the BIMC Hospital for assistance in getting the medication, which she did.
Next thing she will be in the audience on Q and A with a loaded question - and it will be Tony Abbots fault the volcano went off and she got stranded with 1 days extra medication.