HI Kenny
We're slowly introducing the concepts inherent in CRM to our boys through human factors courses but the older guys usually haven't been to one of the courses and have come through pretty brutal training regimes to get to where they are today and don't suffer fools easily. All I can say is that it's such a pleasure to work with pilots and controllers who obviously love their work and try to ensure that their professionalism is exhibited on the frequency. You're going to always have the bad apples but let's talk to these guys and model good behaviour on the frequency.
Look forward to hearing from you all soon.