Alot of management confuse 'Cost' and 'Value'.
Simple and modest improvements in terms and conditions should be viewed as an investment in a business of J2's size. It is now in the billion pound turnover area, seemingly with some growing up to do.
Few seem to be moaning about money (more is always welcome though), it's more about rostering issues, health care, staff travel and unpleasant employee relations.
Staff turnover fuels more staff turnover, as more leave rosters become more fragile, leading to more leaving. Some imagination and fresh thinking is required to break the cycle.