ilesmark has been given a warning notice.
My thanks to the forum members who pointed out the error of his ways as I had a busy day.
This site will not allow acid remarks about someone doing their job. If you have an argument with the airline - then argue with the airline.
Booking online has many benefits, once of which is the time to study carefully the terms and conditions of carriage before you pay for them.
post script
You will not be surprised to learn that ilesmark did not take it on the chin! I don't mind being sworn at in public but I mind that the forum becomes an unpleasant place to be. I am old fashioned in that I think people come to this particular forum of PPRuNe to learn, help and sometimes be entertained. I even think that some might visit here as 'time out' and relaxation. In 16 months he's managed to be the first to goad me into banning him and I was happy to oblige. Accordingly, he won't be back!