Actually according to the QF 2014 annual report staff costs represented 19.4% of total.
CX was 18% as I said above. F all difference.
( These are total staff costs % and the Pilots are a small part of that. )
A BIG part of the 1.4% difference would be the extortionate salaries the QF mangers, CEO CFO get. Way more than CX.
Base salary of QF CEO $2.1 mill AUD
Base salary of CX CEO $1.1 mill AUD
Joyce has amazingly continued to receive that huge payout ( plus bonus ) even though QF have been hemorrhaging money at a great rate.