So Max
What is easyJet's mission at the moment? Low cost or not?
Your CEO's leader in your in flite mag doesn't tally with my experience over recent months.
I'm not an EJ knocker, but am a confused customer who is paying higher prices from STN than the 'service' levels and punctuality supports.
Also, saw 4 staff from Groundstar decline to assist with our flight last week, choosing to return to the main terminal instead. your gate staff were clearly furious and subsequently complaining loudly by 'phone .... by the time it was sorted out, we were 30 mins late, even though the flight before arrived early.
This was double not clever (a) being late and (b) letting the paying pax hear.
I admire your support of your company and upbeat approach, but have just booked my next 5 trips to Prague with CSA.