ATG (quoting):-
While the Department must take responsibility for its mistakes, that does not give people the right to keep taxpayers' money that they are not entitled to.
So how exactly does a Department take responsibility for such mistakes? Does someone lose their job? Does a Minister resign? Does the SoS resign? Does it have to hand over responsibilities to other departments that do not make such mistakes? Oh, it already has? In which case is there any justification in its future existence at all?
BTW, AlR's interesting FoI response (well done that man!) seems to indicate that non standard repayment rate is the way to go. 100% successful!
1p a week? No? Well then 2p? Perhaps another FoI response will tell us the minimum successful acceptable rate...