Back in February I booked flights CEB/BKI/CEB for 12/13 July, on 02 June Air Asia (Zest) emailed me to inform my flights have been cancelled and:
our customer care representative will be contacting you in the next few days
Well 12 days later, in a location where we don't have landline telephones and outgoing mobile calls are difficult, expensive and with disconnections frequent, still waiting for their customer
CARE to contact me I revisited their email to read:
or you may call us at +632.7422742, open daily from Monday to Sunday from 7:00AM to 10:00PM (GMT+8) or use the LiveChat function in
www.edited.com for 24/7 connectivity with our customer service agents.
(Posting a link to an airline websites are prohibited on PPRuNe)
Well unable to telephone I visited the Air Asia homepage and for the life of me I cannot locate a "LiveChat" function there so I clicked a link I had been provided with to their e-form page, I duly e-formed them to ask, to the effect, "What do you lot call a few days and where the hell is my refund?" only to receive an email informing me:
We will provide a more substantive response to your problem and an appropriate resolution within 14 days.
I wonder why I hate low cost carriers with a vengeance
... Alas I don't have much of a choice where I am located!