The Flying Pram wrote:
Apparently, my friends ISP Unicom use TalkTalk to provide the actual service...
Ah, TalkTalk....
When Virgin meeja flogged off its ADSL service to TalkTalk, I wanted nothing more to do with my Virgin 'National' service as I had absolutely no faith in the ability of TalkTalk to maintain the service.
With my 'up to 8 Mbps' service, my last test showed that I was getting 4.12 Mbps down / 1.28 Mbps up on the old system. But I was then able to change to Virgin's Superfast broadband as the road on which I live has legacy ComTel fibre optic cabling.
Apart from the abysmal customer service and administrative incompetence which I suffered from Virgin, the Internet service has been very good. I signed up for their 'up to 50 Mbps' service and was regularly getting 60 Mbps down / 2.9 Mbps up. But since early March I'm now seeing 109 Mbps down / 6.0 Mbps up, which is excellent.
My firm guess is that TFP's friend's problem (apart from that JR) is with TalkTalk's ISP policy.....