C'mon you guys, ease up a little. The OP isn't seeking compensation he was just looking for a little fair treatment.
I agree with him that FR could have been a little more sympathetic, but I too understand the pricing system which doesn't give the clerk (even if s/he was FR staff) at the desk any leeway whatsoever.
If FR wants to continue to be
, that's fine. It's in their terms of reference but then they should give up on the 'oh we are really nice guys' routine.