If people are this sensitive about being tarred with a wide brush for the actions of a few, then I can assure them that EK is the last place on earth they want to be.
All management policies are mindlessly imposed without regard for the fact that the masses are punished or disadvantaged for the actions of a few. From comm failures to staff travel loads to payment for meals at the training college, it is a lazy, simpleminded, heavy-handed approach.
Better get used to it.
As far as broken web links, terrible IT interfaces, out of date, confusing, conflicting, just plain wrong information ...hahahah! Better get used to that too.