Only after stroppy letter to Chairman and CEO, when their "office" took ownership of the issue.
Indeed. Another one of my favorites.
Lets hope Openreach have sent Pram a mildly competent engineer who is actually trained to troubleshoot broadband and has brought the right diagnostic tools with him. Fingers, knees and toes firmly crossed !
Otherwise, Pram should throw his proverbial toys out. Getting the HLE team (a.k.a "chairman's office", but its not really ) on the case will get you results much quicker, or indeed sometimes give you results you would have never got, no matter how long you patiently waited !