Well, not quite, Jimlad.
JPA had a very difficult launch - but remember everything was so good that it was decided to skip the beta testing... ...and then it crashed - but that was never really the problem. Folk all over the world have continual problems with the difficulties created by the people that administer it, be they CS, mil or anything else I mentioned earlier.
This is supposed to be part of the support function, not an entity that simply creates problems for the people that are supposed to being supported.
Now, that may sound glib, but consider that people are being asked to do at least the same with smaller numbers. Be they at their base or deployed or on other overseas duties, it is not reasonable that they spend increasing amounts of time dealing with a "system" just because the people administering it seem to feel it's their job to continually challenge claims.
No, my experiences do not come from the early teething problems. And neither do those that others are describing.