All very well Jim but it is hardly good custodianship of public money when the system sends out a bill for 2p (with 3 reminders since the victim had the nerve to be on Ops when the first iteration was sent). Incidentally , most airlines still have a "rates" system.
What is worse though is when the auditors can't even read their own rules properly and one ends up having to waste time resubmitting the claim -all due to their incompetence. I don't know what 2 auditors cost but a return to rates would save those salaries for a start.