@silverstrata
The average couple of times a year pax may not notice but to frequent fliers and those of us with a history in the business the change is palpable.
I know when seasoned staff are dealing with a matter and I know when unseasoned ones are doing the same.
The cost cutting measures are as obvious as the wobbly bits of a bulldog.
It's a tidal thing this outsourcing and for a while the flavour of the month; then things change and back come the season staff (more fool any company that doesn't keep a stock of them).