@Avinthenews
Excellent find. Underscores how pathetic CX have become. The piggly niggly cutting of services left and right for the last 10 years has eviscerated the quality of service. All they have to do is fire the dimwits who keep losing hundreds of millions on bad fuel hedges. Oh wait, those are all MBAs riding heard over computer algorithms. It would be ungentlemanly for managers to fire from their own ranks. My bad.