@SwissChrono That's very bizzare that you still haven't heard, I thought I was the only one on Wednesday who didn't hear. I called them on Thursday morning when the phone lines opened (8AM) and they resolved to get the email out to me/call me back with more information ASAP, though I did not hear from them for another 2.5 hours. When I did, they gave me the info straight over the phone with no difficulty, and the email followed shortly after.
So I'm surprised that they have told you that "they have nothing to do with it". Did you hear anything on Friday? If not, try again on Tuesday. Failing that, try contacting the FTO and see if you can get their take on this.