Consultation - Education
poor industry education and understanding of the change;
One of the best examples of education and understanding failing was the introduction of the ICAO readbacks in about 1997.
We had over two days in CBR discussing all the various options, most of which were additional to what was in use at the time, and for many years prior. Many were quite straight forward, but some lay open to interpretation.
I recall a number of hours spent discussing the requirement to read back the QNH and if this should include the "Area QNH" when provided.... at the end of the day there was no differentiation.
What many of the industry reps said was that unless there was sufficient education and understanding of the requirements, the default position of those that did not understand or perhaps care, would be to read everything back.
A year or so later there were instructors and training Captains teaching readbacks that were not required. The PIR was a total failure. Guess what? we still have many pilots reading stuff back that is not required.
There has even been a change to AIP since, that introduced a readback that was not required by ICAO, but was sought by ATC at many locations and of course not readback by those that knew the difference...! ATC got it changed, so even they did not understand(?)
