Originally Posted by
Kiltrash
... and 45 min wait for non EU holders and they feel they are doing well!
That's an average, so 1/2 are waiting longer than 45 minutes.
That is one reason why I avoid LHR and LGW! LCY and BRS are better (due to fewer non-EU/CH - and they have to have 1 lane for us)
Why the hell can't they use APIS data to pre-clear (or not) arriving passengers? I travel to the UK 10-15 times a year, never overstayed, never worked illegally, never used the NHS, never broke the law and they (should) know this. Agents always ask the same questions usually repeating what's on the landing card. A waste of everyone's time.