e'mail arrived today from the Border Agency, after my issue of 27th April, well thats not bad for HM Government, and t'was confirmed that 25 min wait is acceptable to them for EU passport holder and 45 min wait for non EU holders and they feel they are doing well!
However no comment as to why the machines are needed to be replaced after 18 months
Imagine if that was the wait in your local Asda
Words capitive customers spring to mind