Eerrrr, hello, I was next to the "man at Tescos" when he made the call and heard it for myself on the loudspeaker.
Get yourself onto a number of other sites and you will see that my limited experience has been enjoyed by many other Apple users of late. It has been established with Apple that all the settings I needed to have in place were there.
I'm not Apple bashing as you put it, I have an IPad Air and an IPod and am extremely happy with them. You seemed to have missed the point of my e-mail which is that Apple are selling products that they know won't connect to a programme, in this case Facetime, because of a problem their end.