Facetime - can't or won't connect
OK, so I bought Mes Elpus and IPad mini 2 for her birthday last weekend and for the life of me I can't get her connected to use Facetime.
She has an icloud and Apple ID (which are the same by the way but there again, so are mine).
Every time we click the Facetime icon it already shows her e-mail address and asks for her Apple i/d password. We duly put that in and select Sign in. The rotating "I'm thinking about it" icon whirls round a bit and we end up with the Sign in button being shown again.
I am connected to a BT Home hub 4, we are wireless and I have wireless selected 'on' on the IPad.
Can any kind sole offer me some help. What little hair I have left is fast disappearing with this bloomin' problem.