I'm actually posting this on behalf of a senior gent, a close neighbour. He has a desktop computer, Win7, and he can log in to his BT email from there ok.
He recently bought a laptop also win7 and can not log in to his BT mail from it. Repeated message, password not recognised, try again in 15 minutes. However, I could log in to
my BT account from it.
I tried shutting down the desk top and disconnecting it from the internet so it's isolated but still can't login from the laptop.
I've posted on the BT community forum and the answer I had was resetting the password. Something to do with logging in from a new device. Seems very odd to me, though changing the password did occur to me (we haven't yet tried resetting the password).
He was on the phone to BT earlier for
1hr 47mins and they couldn't resolve it.
The really worrying bit for me is that he was quoted £70.00 for having a local company come out to fix it. They said they needed both the laptop
and the desktop to resolve it. What has me stumped is why the desktop figures into it. Apparently, they even suggested the desktop needs more RAM. Surely, nothing to do with the desktop.
If this rings a bell with anyone here, I would be grateful for a response, because I'm baffled.
