I'm with oasis on this one.
It may be hard for CX to actually realise how much CC is affecting them, when it's in place constantly.
If for example the percentage pay changes (it's not a payrise) are accepted, we as an Association could say we will cancel CC straight away, eg 1st June, the AOAGC give their members the directive/suggestion, that in order to show them how much good will is actually worth, that the members should help out above and beyond if the individual sees fit, but.... with the effin' big caveat, that if RP's are not sorted to the NC's/GC's/members satisfaction by 1 July, we give them just ONE month only, then we go back into a full, unified CC squared.
Let them see what a huge and sudden effect, a large contrast in a lack of enthusiasm to only do whats professionally required, will have.
Turning the heat on and off may be one of the more effective ways of getting the message across that they need to be professional too.
Historically, their workplace relationship efforts have been amateurish at best.
So sad when this could still have been a great company where employees are happy to and enjoy helping out, because they are respected and appreciated.
Clearly not the case at present.
Heat off, heat ON+