Following a recent 4h 3m delay on SSH-EDI I submitted my EU 261 delay compensation claim. After no response whatsoever to my initial email I resent it copying in the Tui Group Legal Director. 2 days later I received an email saying my claim for €1800 (£1300) would be paid within 28 days. That was roughly half the cost of my holiday.
It made me wonder just how many of the c.223 people on-board that flight would have made a claim.
The delay was initially caused by the diversion of the outbound leg to MAN with gear problems but according to the captain the delay was compounded by failures of the ground handling agents at MAN to disembark the pax from the faulty aircraft and on to the replacement. Then there was a further delay with refuellers.
I wonder if Thomson have any claim against their handlers and fuellers to offset some of the cost of claims?