Polite, decent, service
Polite, decent, service
Is it too much to ask for polite, decent service out of airlines?
OK, many are not as well paid as they used to be. But millions of people around the world on poor salaries manage to give service with a smile.
The blame, though, lies clearly with the management of the Companies.
Try the "Pronoun" test on airlines. (I do it every time I fly).
If the person you are talking to says "we/us" about their employer, they are connected to their employer. If they say "they/them", then they are disconnected.
Even with awful salaries, and awful terms and benefits, many employers manage to get their staff on-board.
The USA based airlines have terrible problems with this.
That bad culture problem starts at the top.