skyhighfallguy and others
I love to hear the explanation about how special aviation industry is and why its customers must suffer in silence because airlines don't have serious back up plans and crews are overworked.
Just a question if you had ordered let's say a computer, car or any other good that seriously fail the specifications promised. Would you cut the manufacturer and or the reseller the same slack you are asking paying public to cut to the airline industry?
Having said that, I do understand thinks go wrong but as an aviation magazine said in early 90's it is the way an airline handles disruptions that put it apart. Otherwise much of a muchness.