Wino's response was sort-of OK up until
But some consideration and thought before jumping all over some already harried pilot whose job it is to get you there safely is ALSO in order.
You're a passenger whose flight has been cancelled, you've been given ZERO assistance after waiting for 2 hours and you see someone in uniform - not immediately identifiable as flight deck - behind a desk and go to ask a question.
As a passenger, I don't see that as "jumping all over someone"
As a company employee, it's YOUR JOB to provide as much information as you can to a passenger, even if it's only "I'm sorry, I can't actually help you, but here's someone who can"
Whether you're a check-in agent, ops agent, pilot or senior management.
I talk from some experience in the latter role....