AA never called me. The only thing I ever got from them was an email stating flight is canceled and that IF I had any questions that I could call the 800 number.
I did call the 800 number numerous times at the airport that night, the automated message system dropped my call and hanged up and disconnected on me each and every time.
That is why I had to stand in line for TWO hours at D24. Only to be shoved a piece of paper with another 800 number after the AA rep refused to help me and escalated to a "manager". The "manager" might as well have been the paperboy because all he did was shove me a piece of paper. And I'm thinking to myself, I waited in line two hours for this?
No one offered to rebook me. No one contacted me back. AA repeatedly refused any refunds. My calls to that 800 number didn't go through. I submitted a compliant online via the online form and have never heard back.
https://soundcloud.com/user832863127...-support-calls
