It bewilders me that they consider it ok to have designed their website themselves. It looks terrible. You pay for TV ads yet can't even afford web design that isn't stuck in the nineties!
It remind me of the importance of proof reading a job application, but in reverse. If you are expecting to be put at the controls of a $100,000 + or multi million dollar aircraft and have a stupid mistake in a resume or application, then it is not unreasonable to wonder as to the applicant's commitment to their own processes.
So, if they are expecting the traveling public to trust them with their lives, while operating multi million dollar aircraft over Bass Strait, then it is paramount to present yourself as a trustworthy, self respecting entity.
I don't understand how they can expect to compete or maintain any ounce of credibility when they have obviously invested $0 in the FIRST THING any paying passenger will see of the company when considering their service.