The story so far.
ACW418 has been a tower of strength and done wonders dealing with TfL, having them post an application form to him which he scanned and emailed to us on Friday. Having a name as signing for TfL on the form gave him someone to call and agree to receiving a scan of a completed application, but it still had to be sent to TfL by post!
So we're now waiting for due process, but some of the anomalies are such that you just have to laugh, or you'd cry.
No, they won't accept emails and don't have an email address. But on Saturday Dad received an email from TfL to advise that his request the previous Sunday had been processed and an application would be posted to Australia. Good job we didn't wait for the original promise of being sent immediately!
The form is one page, and only requests name, phone number, date of birth and (wait for it...) email address! All of which could be given over the phone
Along with emailing a photo and the War Pension letter, of course.
Again, the help from ACW418 is amazing, to the extent that he has asked for the Oyster card to be sent to him and he will meet Dad on arrival at Heathrow.
There are some very nice people on PPRuNe
