UK CAA confirms plans for creation of aviation ombudsman
CAA confirms plans for creation of 'aviation ombudsman' - www.travelweekly.co.uk
The Civil Aviation Authority has confirmed it is to end its role as a complaint handler and pass over the responsibility to an "aviation ombudsman".
The watchdog - similar to Ofgem which regulates the energy sector – is described by the aviation regulator as a “major step forward” for consumers.
It paves the way for travellers to get “quick, fair and binding solutions” to their disputes with airlines on issues such as flight delay compensation....