Originally Posted by
oblivia
I'm shocked that an educated, non fish-and-chip-eating pilot could fail to understand this—and instead blame it on his passengers!
I have to say I find some of the mean-spirited comments on this thread very disappointing. Blame the passengers, blame the foreigners...
I'm a firm believer that the actual issue lies with airline management, but it is a problem shared across commercial industry in general, as the rise of the MBA effectively phased out managers who came up through the industry concerned and replaced them with people trained in pure business theory. There are industries in which that's not so much of a problem, but I'm convinced aviation isn't one of them.
Long-time poster PJ2 has written several very insightful posts on the subject, well worth reading. Here are a couple of them:
http://www.pprune.org/safety-crm-qa-...ml#post3441359
http://www.pprune.org/tech-log/48977...ml#post7306229