JTT - In 1970 when starting a 10 year local government career (at Cambridge City Council, with wonderful Jean Barker, now Baroness Trumpington as Mayor), I wondered if I had made the wrong choice when the guy showing me round said "And don't give your name on the phone then they won't know who to come back to", advice I studiously avoided through 10 years with3 different authorities. Unfortunately the public service is stuffed with jobsworths who don't give their name. On the other hand there are many very, very good people in the public sector. Just a huge pain when you come up against the former sort.