hardly "abuse"...read the posts again!
these are facts and experiences, good and bad, of certain individuals...simple!
i see it's your first post, well try and get in the swing of things and understand that this is info for other crew and, maybe, will help AA realise that there have been problems that they may not be aware of.
for your info, i actually have emailed AA recently ( 2 weeks ago) and have had no response...i rest my case!