Whilst I can understand the reluctance of some to trust any system, there is a huge difference between sending an open letter to Flight Safety and using the CSR system. This system is for cabin crew and pilots, not ground staff (Nikita!)
True. Nevertheless, behaviors and intentions are the same.
Same happened when I sent complaint on harassment at workplace to HR (which should be one of the most confidential things in HR). The person I complained on (DVP Anoma Manuel) was informed about it and I was fired almost immediately (nobody replied on my complaint until many days later when it was obvious that I will not give up). Just another example.