The Swires, Air China, and the public are truly getting ripped off by paying these clowns $50 million a year. It's a joke, but it's not funny. They are destroying CX one spreadsheet at a time. What if this airline did not sit atop an aviation gold mine in Hong Kong? I think they would have been out if business long ago. As they say, location is everything. Too bad they don't have Arab oil money to back up their incompetence.