the airline eventually paid up claiming that for such a small amount they were surprised it went this far.
Shows the arrogance of the airline. I say well done to the couple who pursued it that far.
Wonder how much the Pringle-clad protagonist paid for his ticket?
Bet it wasn't £400...
Here we go again! The couple did not make the rules. It was their legal right to claim and they won it. Airline should have paid up without delay. Simple.