MG23
Managers are rarely the ones who suffer when customers avoid a company because they can't get reliable service.
Indeed MG23!! Managers - and I include main Board Directors - need to cut their bonus' and the dividend to pay what the contract says.
Some say that the Unions are intransigent but some do not recall taht Unions grew up because the staff got fed up of being scr€w€d by mgmt! Time and time again, staff are asked to make sacrifices and give up their contracts - and then the mgmt go off to other jobs in other carriers with a reputation for being able to pull off this kind of swindle.
If mgmt discussed matters openly with the staff over the years? Nope, profits NOW is the game.