The top and bottom of all this is that, up until 2012, Jet2 ran a far too lean operation with absolutely no backup in the event of things going wrong. There were regular big delays, especially with the 757's as there was no slack. Just look at the OTP statistics.
However, Jet2 have sorted their act out from that point. The OTP has improved dramatically and they now do take delays VERY seriously. For an airline operating with the most vintage fleet, to be comparable to the other lo-co's and have a better on time performance record than their nearest rival Monarch - with a much newer fleet and huge in house maintenance facility is commendable. The behind the scenes effort to pull this around has been huge, and as much as some of the bitter people on here love to slate Jet2, they are a sound airline at the present time, and it must be hugely frustrating for the staff from all departments that have worked their backsides off to try help turn things around, to constantly hear the negative complaining. The business really is booming, of course there are still flaws, but compare the company to five years ago...it has matured considerably despite what some people say on here.
The problem lies with the management. Anyone that has had anything to do with PM knows exactly what I mean. He has put the two year claim rule in place internally, as he knows that the past 6 years worth of delays could financially hurt the company. Even though it's a much slicker operation now, I commend him for his passion, but in this day in age it's not a sustainable way to run an organisation. He needs to hold his hands up and pay out. It would for sure heavily impact the next annual results, but getting your name in the papers for negative things like this is going to do that anyway.
Come on PM, for once just back down and do the right thing for everyone, and for once think of the hard working people that keep the business running each day!